Privacy Policy for R S Horton
Last Updated: June 2026
At R S Horton (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our services. The business operates from Skipton, North Yorkshire and provides plumbing, heating and boiler services throughout the local area.
1. Who We Are
R S Horton
Website: skiptonplumber.co.uk
Email: info@skiptonplumber.co.uk
Telephone: 07939 040364
If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.
2. What Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Telephone number
- Email address
- Property address
- Details about your plumbing or heating enquiry
- Any information you provide through contact forms, emails or telephone calls
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Website pages visited
- Time and date of visits
- Referring website information
This information helps us maintain website security and improve our services.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Provide quotations
- Schedule appointments
- Deliver plumbing and heating services
- Issue invoices and service documentation
- Comply with legal obligations
- Improve our website and customer experience
We do not sell or rent your personal information to third parties.
4. Legal Basis for Processing
Under UK GDPR, we process personal data under one or more of the following lawful bases:
- Contract – to provide requested services and quotations.
- Legitimate Interests – to operate and improve our business.
- Legal Obligation – where required by law.
- Consent – where you have specifically agreed to receive communications.
5. Cookies
Our website may use cookies to improve functionality and analyse visitor behaviour.
Cookies may be used to:
- Remember website preferences
- Monitor website performance
- Understand how visitors use our website
You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.
6. Analytics and Website Tracking
We may use website analytics tools to understand visitor activity and improve our website.
These tools may collect anonymised information such as:
- Pages viewed
- Time spent on pages
- Device types
- Geographic location at a broad level
Where analytics services are used, data is processed according to the provider’s privacy policies.
7. Sharing Your Information
We may share your information with trusted third parties where necessary to:
- Complete work requested by you
- Process payments
- Comply with legal obligations
- Provide IT, hosting or website support services
Any third parties processing your information on our behalf are required to maintain appropriate security measures.
We never sell your personal information to marketing companies or unrelated third parties.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and tax obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it is securely deleted or anonymised.
9. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we work hard to protect your data, no internet transmission can be guaranteed completely secure.
10. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Object to certain processing activities
- Request transfer of your data where applicable
- Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us using the details provided above.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical or business changes. Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
For any questions regarding this Privacy Policy or your personal data, please contact:
R S Horton
Email: info@skiptonplumber.co.uk
Telephone: 07939 040364
Website: skiptonplumber.co.uk